Initial response if symptoms are known - 2026

We are currently investigating an issue impacting our FortiSase client. Impact Customers may experience delay in getting responses from our support teamCurrent status Our teams are currently investigating. Next update by 4:15 AM EST. 

An issue affecting 
[FortiSase] 
services has been identified as of 
[3:15am ET]
.
 










Previous
 updates

 



We previously reported delay in getting responses from our support team





What’s
 new

 


Our internal team is still investigating the issue with the engineering team


Next update by 
[5:15 AM ET].

An issue affecting  [FortiSase]  services has been identified as of  [3:15am ET] .  Previous  updates  We previously reported delay in getting responses from our support teamWhat’s  new  Delay in getting responses from our support team is still expected,Our internal team is still investigating the issue with the engineering team.Next update by  [7:15 AM ET].

This is an
update regarding the ongoing disruption to [FortiSase].Impact Level: [Performance Degraded]
You may currently be experiencing delay in getting responses from our support teamCurrent
Progress: Our team is actively implementing a fix to address the issue
and restore full service. We are closely monitoring the changes as they are
applied.
Next Update: We will continue to monitor the fix implemented and
will provide our next update by [7:15 am ET].