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Outage in Sherweb

Update: Partial Outage - Azure (United States)

Minor
June 15, 2026 - Started 3 days ago
Official incident page

Incident Report

We have currently identified an issue affecting Azure invoicing for customers in the USA. Impact Level:  Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. Some invoices may currently show lower-than-expected charges due to missing usage data from May. Please note: Your actual Azure usage is not impacted and continues to be tracked accurately. The discrepancy is limited to how usage is currently reflected in invoices. Current Status We’ve confirmed that this issue stems from a Microsoft billing data integration failure, where May usage data was not delivered by Microsoft as expected. Our team is actively working with Microsoft to: Restore the missing usage data Ensure invoices are updated to reflect accurate billing Next Update: We will continue to monitor progress and provide our next update by 1:45pm EDT.

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Latest Updates ( sorted recent to last )
INFORMATIONAL 3 days ago - at 06/15/2026 02:42PM






We have currently identified an issue affecting Azure invoicing for customers in the USA.






Impact Level: 

Partial Outage




We’ve identified an issue affecting Azure invoicing for customers based in the United States. Some invoices may currently show lower-than-expected charges due to missing usage data from May.




Please note:





Your actual Azure usage is not impacted and continues to be tracked accurately.




The discrepancy is limited to how usage is currently reflected in invoices.












Current Status







We’ve confirmed that this issue stems from a Microsoft billing data integration failure, where May usage data was not delivered by Microsoft as expected.




Our team is actively working with Microsoft to:





Restore the missing usage data




Ensure invoices are updated to reflect accurate billing






Next Update:



We will
continue to monitor progress and provide our next
update by 1:45pm EDT.













INFORMATIONAL 2 days ago - at 06/15/2026 05:45PM



This is an
update regarding the ongoing disruption to Azure Invoices for US customers.






Impact Level: Partial Outage We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May.What this means for you:Your actual Azure usage is not impacted and continues to be tracked accurately.The discrepancy is limited to how usage is currently reflected in invoices.No action is required on your part.


Current
ProgressOur team continues to actively engage with Microsoft and is currently awaiting a resolution.A communication will be sent specifically to the impacted customers within the US. Once the issue is resolved, we will issue a complementary invoice that includes the missing charges, along with a detailed breakdown of your Azure usage in the Azure Usage Details tab.

Next Update: We will continue to monitor progress and provide our next update by 12:00pm EDT on 06-16-2026.

INFORMATIONAL 1 day ago - at 06/16/2026 04:00PM







This is an
update regarding the ongoing disruption to

 Azure Invoices for US customers.




Impact Level:

 
Partial Outage

We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May.





Current
Progress


An email communication was sent to all impacted accounts about this issue yesterday afternoon. Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges. This invoice will include a detailed breakdown of the Azure usage in the Azure Usage Details tab.






Next Update: We will continue to monitor the implementation and
will provide our next update by 5:30pm EDT.


INFORMATIONAL 1 day ago - at 06/16/2026 09:19PM

This is an update regarding the ongoing disruption to Azure Invoices for US customers.Impact Level:   Partial OutageWe’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May.


Current
ProgressWe are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made.

Next Update: We will continue to monitor the implementation and
will provide our next update by 12:30pm EDT on 06-17-2026.

INFORMATIONAL about 12 hours ago - at 06/17/2026 04:12PM

This is an update regarding the ongoing disruption to Azure Invoices for US customers.Impact Level:   Partial OutageWe’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May.Current ProgressWe are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made.Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges.Next Update: We will continue to monitor the implementation and will provide our next update by 5:30pm EDT.

INFORMATIONAL about 7 hours ago - at 06/17/2026 09:00PM







This is an
update regarding the ongoing disruption to 


Azure invoicing for US tenants

.




Impact Level:

 

Partial Outage



We’ve identified an issue affecting Azure invoicing for customers based in the United States. New Invoices may currently show lower-than-expected charges due to missing usage data from May.






Current
Progress: 




We are continuing to work closely with Microsoft Support to resolve the underlying issue affecting Azure invoicing for US customers. Our teams remain actively engaged and will provide further updates as progress is made.



Once the issue is resolved, an additional invoice will be generated to reflect the accurate charges.







Next Update: We will continue to monitor the implementation and
will provide our next update by 12:30pm
EDT
on the 18th of June 2026




.


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