Exchange SE Usage Sync Issue (CP ↔ Cumulus)

Issue SummaryWe are currently investigating an Exchange SE usage synchronization issue between Control Panel (CP) and Cumulus.Issue DetailsAfter mailboxes are deleted or license quantities are adjusted in Control Panel, the updated usage information is not synchronizing correctly to Cumulus. As a result, customers are unable to reduce the Exchange SE license quantity in Cumulus, even though the changes have already been successfully applied in CP.Our teams are actively working to identify the root cause and restore proper synchronization between the systems.Please contact Support if synchronization is required.Next UpdateThe next update will be provided on Monday, 2026-02-09 at 9:00 AM.Best regards,The Sherweb Technical Support Team

Issue UpdateWe are continuing our investigation into the Exchange SE usage synchronization issue between Control Panel (CP) and Cumulus.Current StatusOur teams are still working to identify the root cause of the synchronization delay affecting Exchange SE usage updates after mailbox deletions or license adjustments in CP. At this time, affected customers may still be unable to reduce the Exchange SE license quantity in Cumulus, despite changes being successfully completed in CP.If an immediate synchronization is required, please contact Support.Next UpdateOur next update will be provided today, Monday, 2026‑02‑09 at 12:00 PM.Best regards,The Sherweb Technical Support Team

Issue UpdateWe have identified the root cause of the Exchange SE usage synchronization issue between Control Panel (CP) and Cumulus.Current StatusOur teams are actively working on implementing the fix. The synchronization problem should be resolved shortly, and we will continue monitoring the situation closely until full restoration.If an immediate synchronization is required before the fix is fully deployed, please contact Support.Next UpdateOur next update will be provided today, Monday, 2026‑02‑09 at 4:00 PM.Best regards,The Sherweb Technical Support Team