Outage in Sherweb
Update: Investigating - Autotask
Minor
April 13, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue affecting our Autotask integration where proration may be impacted. In some cases, prorated lines may be sent with an incorrect or $0 amount.Our teams are actively working with the vendor to identify the root cause and implement a fix as quickly as possible. We will share updates as soon as more information becomes available.Thank you for your understanding.Best regards,The Sherweb Technical Support Team
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Latest Updates ( sorted recent to last )
INFORMATIONAL
1 day ago - at 04/13/2026 04:41PM
We are currently investigating an issue affecting our Autotask integration where proration may be impacted. In some cases, prorated lines may be sent with an incorrect or $0 amount.Our teams are actively working with the vendor to identify the root cause and implement a fix as quickly as possible. We will share updates as soon as more information becomes available.Thank you for your understanding.Best regards,The Sherweb Technical Support Team
INFORMATIONAL
about 1 hour ago - at 04/14/2026 06:40PM
This is an
update regarding the ongoing disruption to Autotask.Impact Level: Investigating
You may currently be experiencing issues impacting our Autotask integration. In some cases, prorated lines may be sent with an incorrect amount or display 0$.Current
Progress: Our team is still investigating and working on
identifying the cause of the issue.
Next Update: We will continue to monitor the status of
service incident and will provide our next update by 3:00 PM ET on April 15.
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