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Outage in Sherweb

Delay in Daily User Audit Report

Resolved Minor
March 26, 2026 - Started 26 days ago - Lasted 4 days
Official incident page

Incident Report

We have identified an issue that impacted the delivery of our daily user change notification emails.Our system is designed to generate and send a consolidated email once per day — only when user changes are detected — based on a scheduled process that runs at midnight. Over the past two days, an internal messaging issue prevented the trigger responsible for initiating these notifications from executing successfully. As a result, daily emails reflecting user changes were not sent during this period.The root cause has been identified, and a fix has been implemented. The notification process is expected to resume normal operation starting with tonight’s scheduled run.We apologize for any inconvenience this may have caused and appreciate your understanding as we resolved the issue.If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team

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INFORMATIONAL 26 days ago - at 03/26/2026 04:03PM

We have identified an issue that impacted the delivery of our daily user change notification emails.Our system is designed to generate and send a consolidated email once per day — only when user changes are detected — based on a scheduled process that runs at midnight. Over the past two days, an internal messaging issue prevented the trigger responsible for initiating these notifications from executing successfully. As a result, daily emails reflecting user changes were not sent during this period.The root cause has been identified, and a fix has been implemented. The notification process is expected to resume normal operation starting with tonight’s scheduled run.We apologize for any inconvenience this may have caused and appreciate your understanding as we resolved the issue.If you have any questions or need further assistance, please don’t hesitate to reach out our support team.
Best regards,
The Sherweb Technical Support Team

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