Outage in Sherweb

Difficulties synchronizing the metadata in Connectwise

Resolved Minor
June 05, 2025 - Started 5 months ago - Lasted about 1 month
Official incident page

Incident Report

We are experiencing difficulties synchronizing the metadata in Connectwise. Synchronization has been disabled due to returned errors. We are actively working on a resolution. Loads can be synchronized without metadata. Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Components affected
Sherweb Billing Integrations Sherweb ConnectWise

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Latest Updates ( sorted recent to last )
INFORMATIONAL 5 months ago - at 06/05/2025 02:16PM

We are experiencing difficulties synchronizing the metadata in Connectwise. Synchronization has been disabled due to returned errors. We are actively working on a resolution. Loads can be synchronized without metadata.
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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