Outage in Sherweb

Potential issue detected on our services

Minor
June 11, 2025 - Started 10 days ago
Official incident page

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Outage Details

A possible issue affecting Cumulus Email Communications services has been detected.Symptoms include: unintended billing-related emails sent to some customers.Please disregard these messages — they were sent in error and do not require any action on your part.There is no impact on your billing or account status.Our system administrators are investigating to determine the cause and potential impact.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team
Components affected
Sherweb General Sherweb Billing API Sherweb Shopping API Sherweb Shopping Cart Sherweb MFA: SMS Sherweb Hosted Services Sherweb Cumulus Portal Sherweb API Sherweb MFA: Email
Latest Updates ( sorted recent to last )
INFORMATIONAL 10 days ago - at 06/11/2025 03:15AM

A possible issue affecting Cumulus Email Communications services has been detected.Symptoms include: unintended billing-related emails sent to some customers.Please disregard these messages — they were sent in error and do not require any action on your part.There is no impact on your billing or account status.Our system administrators are investigating to determine the cause and potential impact.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

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