Outage in Sherweb

Cumulus Email Delivery Delays

Resolved Minor
July 02, 2025 - Started about 20 hours ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently experiencing delays in our email delivery system. This issue may impact automated emails related to: Account creation confirmations  Login verification or password reset emails Billing notifications (invoices, payment confirmations, etc.) Service suspension or reactivation notices Other transactional communications ImpactUsers may experience delayed receipt of these emails or, in some cases, may not receive them until the issue is resolved. This could affect your ability to complete time-sensitive actions such as accessing your account, confirming payments, or verifying information.Current Status Our engineering team has identified the root cause and is actively working with our email service provider to restore normal delivery speeds. We are monitoring the situation closely and will provide updates as more information becomes available. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Latest Updates ( sorted recent to last )
INFORMATIONAL about 20 hours ago - at 07/02/2025 06:56PM

We are currently experiencing delays in our email delivery system. This issue may impact automated emails related to:

Account creation confirmations 


Login verification or password reset emails


Billing notifications (invoices, payment confirmations, etc.)


Service suspension or reactivation notices


Other transactional communications

ImpactUsers may experience delayed receipt of these emails or, in some cases, may not receive them until the issue is resolved. This could affect your ability to complete time-sensitive actions such as accessing your account, confirming payments, or verifying information.Current Status




Our engineering team has identified the root cause and is actively working with our email service provider to restore normal delivery speeds. We are monitoring the situation closely and will provide updates as more information becomes available.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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