Outage in Sherweb

Potential issue detected on our services

Resolved Minor
August 22, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

A possible issue affecting Exchange 2016 services has been detected. Symptoms include: - Unable to connect via Outlook for desktop. It stays stuck in "Trying to connect..." .The mailboxes are still fully accessible via Webmail : https://webmail14.sherwebcloud.com/ - https://webmail14.mycloudmailbox.comOur system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Components affected
Sherweb Microsoft Exchange Sherweb Exchange 2016 Sherweb Hosted Services

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 months ago - at 08/22/2025 02:27PM

A possible issue affecting Exchange 2016 services has been detected. Symptoms include: - Unable to connect via Outlook for desktop. It stays stuck in "Trying to connect..." .The mailboxes are still fully accessible via Webmail : https://webmail14.sherwebcloud.com/ - https://webmail14.mycloudmailbox.comOur system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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