Outage in Sherweb

Potential issue detected on our services

Resolved Minor
September 01, 2025 - Started about 2 months ago - Lasted about 21 hours
Official incident page

Incident Report

A possible issue affecting Microsoft, General services has been detected. Symptoms include:  gears stuck in processing or errors in Cumulus when attempting to purchase, amend, or cancel M365 subscriptions. Microsoft is currently experiencing delays with purchase completions and subscription updates. Their team is actively working on a resolution. For the latest updates, please check the Service Health Status page: https://partner.microsoft.com/dashboard/v2/support/service-health-status Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Components affected
Sherweb General Sherweb Dynamics 365 Sherweb Office 365 Sherweb Microsoft 365 Sherweb Cumulus Portal Sherweb Azure Sherweb External Marketplace Services Sherweb Microsoft Sherweb Hosted Services

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 months ago - at 09/01/2025 03:54PM

A possible issue affecting Microsoft, General services has been detected. Symptoms include:  gears stuck in processing or errors in Cumulus when attempting to purchase, amend, or cancel M365 subscriptions.
Microsoft is currently experiencing delays with purchase completions and subscription updates. Their team is actively working on a resolution. For the latest updates, please check the Service Health Status page: https://partner.microsoft.com/dashboard/v2/support/service-health-status
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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