Outage in Sherweb

Potential issue detected on our services

Resolved Minor

September 01, 2025 - Started 5 months ago - Lasted about 21 hours
Official incident page

Incident Report

A possible issue affecting Microsoft, General services has been detected. Symptoms include: gears stuck in processing or errors in Cumulus when attempting to purchase, amend, or cancel M365 subscriptions. Microsoft is currently experiencing delays with purchase completions and subscription updates. Their team is actively working on a resolution. For the latest updates, please check the Service Health Status page: https://partner.microsoft.com/dashboard/v2/support/service-health-status Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Hosted Services Sherweb External Marketplace Services Sherweb Cumulus Portal Sherweb Microsoft Sherweb General Sherweb Azure Sherweb Dynamics 365 Sherweb Microsoft 365 Sherweb Office 365

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Latest Updates ( sorted recent to last )

INFORMATIONAL 5 months ago - at 09/01/2025 03:54PM

A possible issue affecting Microsoft, General services has been detected. Symptoms include: gears stuck in processing or errors in Cumulus when attempting to purchase, amend, or cancel M365 subscriptions.
Microsoft is currently experiencing delays with purchase completions and subscription updates. Their team is actively working on a resolution. For the latest updates, please check the Service Health Status page: https://partner.microsoft.com/dashboard/v2/support/service-health-status
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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