Outage in Sherweb

Performance Cloud VMWare - Potential Issue detected on our services

Resolved Minor

September 10, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

A potential issue affecting Canada, Performance Cloud VMware – Montreal, Canada services has been detected. Symptoms include: Virtual Machine slowness, Virtual Machine Disk slowness. Our system administrators are investigating to determine the cause and resolve the issue as soon as possible. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Hosted Services Sherweb Canada Sherweb Performance Cloud VMware – Montreal, Canada Sherweb Performance Cloud

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Latest Updates ( sorted recent to last )

INFORMATIONAL 7 months ago - at 09/10/2025 04:10PM

A potential issue affecting Canada, Performance Cloud VMware – Montreal, Canada services has been detected. Symptoms include: Virtual Machine slowness, Virtual Machine Disk slowness.
Our system administrators are investigating to determine the cause and resolve the issue as soon as possible.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

INFORMATIONAL 7 months ago - at 09/10/2025 08:15PM

Our system administrators have identified the issue and are working to resolve it.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 7 months ago - at 09/10/2025 09:28PM

Our system administrators are still working with our vendors to resolve the issue.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

INFORMATIONAL 7 months ago - at 09/10/2025 11:50PM

INFORMATIONAL 7 months ago - at 09/11/2025 01:59AM

INFORMATIONAL 7 months ago - at 09/11/2025 07:08AM

INFORMATIONAL 7 months ago - at 09/11/2025 02:01PM

INFORMATIONAL 7 months ago - at 09/11/2025 04:37PM

INFORMATIONAL 7 months ago - at 09/11/2025 06:54PM

The issue is now resolved and our system administrator are monitoring the situation.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

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