Outage in Sherweb

M365 – Unable to Upgrade Subscription

Resolved Minor
September 12, 2025 - Started 5 days ago - Lasted about 7 hours
Official incident page

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Outage Details

A possible issue affecting Microsoft, General services has been detected. Symptoms include:  async error when attempting to upgrade M365 subscriptions via Cumulus.. Our system administrators have identified the root cause of the issue, and a fix is currently being implemented. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Components affected
Sherweb Cumulus Portal Sherweb Dynamics 365 Sherweb Microsoft Sherweb Office 365 Sherweb External Marketplace Services Sherweb Azure Sherweb Hosted Services Sherweb General Sherweb Microsoft 365
Latest Updates ( sorted recent to last )
INFORMATIONAL 5 days ago - at 09/12/2025 07:47PM

A possible issue affecting Microsoft, General services has been detected. Symptoms include:  async error when attempting to upgrade M365 subscriptions via Cumulus..
Our system administrators have identified the root cause of the issue, and a fix is currently being implemented.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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