Outage in Sherweb

Cumulus - Audit Log Time Offset Issue

Resolved Minor

October 16, 2025 - Started 6 months ago - Lasted 26 days
Official incident page

Incident Report

We have identified an issue where some Cumulus audit logs are currently showing a 4-hour time offset.We are actively working to resolve this discrepancy as quickly as possible. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Cumulus Portal Sherweb Hosted Services Sherweb General

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Latest Updates ( sorted recent to last )

INFORMATIONAL 6 months ago - at 10/16/2025 08:31PM

We have identified an issue where some Cumulus audit logs are currently showing a 4-hour time offset.We are actively working to resolve this discrepancy as quickly as possible.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

INFORMATIONAL 6 months ago - at 11/06/2025 05:41PM

Our development team is still working on resolving the issue where some Cumulus audit logs display a 4-hour time offset. The root cause has been identified, and a fix is currently being implemented and tested.We’ll provide another update once the solution has been deployed or if there are any significant changes in status.

Thank you for your continued patience and understanding.Best regards,The Sherweb Technical Support Team

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