Outage in Sherweb

M365 Provisioning Delays in Cumulus

Resolved Minor
October 21, 2025 - Started about 16 hours ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Microsoft 365 (M365) provisioning transactions in Cumulus.Some provisioning requests are observed to remain in a “Pending” or “Processing” state for an extended period, while others may error out without completing successfully. This issue impacts operations such as: New M365 license provisioning Updates to existing subscriptions License synchronization or cancellation tasks Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Components affected
Sherweb Azure Sherweb Office 365 Sherweb Microsoft 365 Sherweb Hosted Services Sherweb External Marketplace Services Sherweb Dynamics 365 Sherweb Microsoft Sherweb Cumulus Portal Sherweb General

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 16 hours ago - at 10/21/2025 02:22PM

We are currently investigating an issue affecting Microsoft 365 (M365) provisioning transactions in Cumulus.Some provisioning requests are observed to remain in a “Pending” or “Processing” state for an extended period, while others may error out without completing successfully. This issue impacts operations such as:



New M365 license provisioning


Updates to existing subscriptions


License synchronization or cancellation tasks
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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