Potential issue detected on our services

We are currently experiencing an outage affecting the Cumulus platform. All users may be unable to access the application or related services. Our engineering team is actively investigating the root cause and working to restore functionality as soon as possible.Impact

All Cumulus web and API services are currently unavailable


Users may experience timeouts, failed logins, or error messages when attempting to connect


No data loss has been detected at this time

Actions Taken

The issue has been escalated to our infrastructure and network teams


We are coordinating with our cloud provider to identify and mitigate the cause


Monitoring systems have been enabled to track recovery progress

Next Update





We will provide the next status update by 6:10a.m. EST, or sooner if significant progress is made.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

Our system administrators are still actively working to resolve the issue. We’ll provide another update as soon as more information becomes available. Thank you for your patience.Best regards,The Sherweb Technical Support Team