Outage in Sherweb

Missing Azure usage on invoice for some orgs since Nov 15

Resolved Minor

November 17, 2025 - Started 2 months ago - Lasted 9 days
Official incident page

Incident Report

We have identified an irregularity in our billing process, which has resulted in incorrect billing for some organizations regarding Azure usage recorded from November 15, 2025. Our technical teams are treating this anomaly as a top priority to ensure the accuracy of the amounts. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Hosted Services Sherweb External Marketplace Services Sherweb Cumulus Portal Sherweb Microsoft Sherweb General Sherweb Azure Sherweb API Sherweb MFA: SMS Sherweb MFA: Email Sherweb Shopping Cart Sherweb Billing API Sherweb Shopping API

Need to monitor Sherweb outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

INFORMATIONAL 2 months ago - at 11/17/2025 03:39PM

We have identified an irregularity in our billing process, which has resulted in incorrect billing for some organizations regarding Azure usage recorded from November 15, 2025. Our technical teams are treating this anomaly as a top priority to ensure the accuracy of the amounts.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

Latest Sherweb outages

Cumulus - Delayed Invoice Generation - about 12 hours ago

Service issue detected: support request creation via email delayed - 9 days ago

Potential issue detected on our services - 14 days ago

Potential issue detected on our services - about 1 month ago

Potential issue detected on ConnectSecure integration - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook