Outage in Sherweb

Missing Azure usage on invoice for some orgs since Nov 15

Resolved Minor

November 17, 2025 - Started 5 months ago - Lasted 9 days
Official incident page

Incident Report

We have identified an irregularity in our billing process, which has resulted in incorrect billing for some organizations regarding Azure usage recorded from November 15, 2025. Our technical teams are treating this anomaly as a top priority to ensure the accuracy of the amounts. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Shopping API Sherweb MFA: Email Sherweb General Sherweb External Marketplace Services Sherweb Cumulus Portal Sherweb Hosted Services Sherweb Microsoft Sherweb API Sherweb Azure Sherweb Billing API Sherweb Shopping Cart Sherweb MFA: SMS

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Latest Updates ( sorted recent to last )

INFORMATIONAL 5 months ago - at 11/17/2025 03:39PM

We have identified an irregularity in our billing process, which has resulted in incorrect billing for some organizations regarding Azure usage recorded from November 15, 2025. Our technical teams are treating this anomaly as a top priority to ensure the accuracy of the amounts.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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