Outage in Sherweb

C2 ITSM - Intermittent Connectivity

Resolved Minor
November 18, 2025 - Started 12 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing intermittent service issues across the C2 platform. Based on preliminary analysis, we suspect these disruptions may be related to a broader incident impacting Cloudflare infrastructure. Our engineering team is actively investigating and monitoring the situation. We will provide updates as more information becomes available. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

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Latest Updates ( sorted recent to last )
INFORMATIONAL 12 days ago - at 11/18/2025 01:23PM

We are currently experiencing intermittent service issues across the C2 platform. Based on preliminary analysis, we suspect these disruptions may be related to a broader incident impacting Cloudflare infrastructure.
Our engineering team is actively investigating and monitoring the situation. We will provide updates as more information becomes available.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

INFORMATIONAL 12 days ago - at 11/18/2025 01:53PM


Update – CloudFlare Incident Impacting C2 ITSM and Office Protect

The issue currently affecting C2 ITSM and Office Protect services has been confirmed to be related to the ongoing incident at CloudFlare. You can follow the progress directly on their official status page: https://www.cloudflarestatus.com/.

Our teams are closely monitoring the situation and will keep you updated in the next hour via this page.
Thank you for your patience and understanding.

INFORMATIONAL 12 days ago - at 11/18/2025 02:37PM

Update – C2 ITSM and Office Protect ServicesWe are no longer observing any impacts related to the recent incident, and services appear to be operating normally. Our teams will continue to monitor closely to ensure stability.

Thank you for your patience and understanding.

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