Outage in Sherweb

Billing Integration - system latency

Resolved Minor

November 20, 2025 - Started 5 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently experiencing performance degradation within the Billing Integration services, which may result in delays in the propagation of mappings and charges. Our team is actively investigating and addressing the issue, and we will provide further updates as additional information becomes available. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Kaseya Sherweb QuickBooks Desktop Sherweb QuickBooks Online Sherweb Autotask Sherweb Tigerpaw Sherweb Billing Integrations Sherweb ConnectWise

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Latest Updates ( sorted recent to last )

INFORMATIONAL 5 months ago - at 11/20/2025 09:36PM

We are currently experiencing performance degradation within the Billing Integration services, which may result in delays in the propagation of mappings and charges. Our team is actively investigating and addressing the issue, and we will provide further updates as additional information becomes available.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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