Outage in Sherweb

Potential issue detected on our services

Resolved Minor

November 26, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

A possible issue affecting Cumulus services has been detected. Symptoms include: Latency. Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Hosted Services Sherweb Cumulus Portal Sherweb General Sherweb API Sherweb MFA: SMS Sherweb MFA: Email Sherweb Shopping Cart Sherweb Billing API Sherweb Shopping API

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Latest Updates ( sorted recent to last )

INFORMATIONAL about 2 months ago - at 11/25/2025 10:00PM

A possible issue affecting Cumulus services has been detected. Symptoms include: Latency.
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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