Outage in Sherweb

Cumulus Sliding Panel Failure

Resolved Minor
November 26, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Cumulus is currently experiencing an issue affecting the sliding panel. While the platform itself loads, the sliding panel fails to initialize, preventing customers from performing subscription-related actions. Our system administrators are investigating to determine the cause and potential impact.We will provide the next update within one hour, or earlier if we identify the cause or deploy a fix. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

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Latest Updates ( sorted recent to last )
INFORMATIONAL 5 days ago - at 11/25/2025 10:00PM

Cumulus is currently experiencing an issue affecting the sliding panel. While the platform itself loads, the sliding panel fails to initialize, preventing customers from performing subscription-related actions.
Our system administrators are investigating to determine the cause and potential impact.We will provide the next update within one hour, or earlier if we identify the cause or deploy a fix.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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