Outage in Sherweb

Billing Integration Date Misalignment

Resolved Minor

December 02, 2025 - Started about 2 months ago - Lasted 7 days
Official incident page

Incident Report

We would like to inform you of an identified issue impacting billing integrations. Due to this incident, incorrect dates may have been transmitted to PSA systems for Azure Reserved Instances (RI) and products supplied by external vendors. These dates may reflect the upcoming invoice period rather than the current one.Our team is actively working on a resolution and will implement a fix as quickly as possible. We will provide updates as progress is made and notify you once the correction has been fully deployed. Thank you for your understanding and patience. If you have any questions or require assistance in the meantime, please do not hesitate to contact us. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Billing Integrations Sherweb Tigerpaw Sherweb QuickBooks Online Sherweb QuickBooks Desktop Sherweb Kaseya Sherweb Autotask Sherweb ConnectWise

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Latest Updates ( sorted recent to last )

INFORMATIONAL about 2 months ago - at 12/02/2025 11:05PM

We would like to inform you of an identified issue impacting billing integrations. Due to this incident, incorrect dates may have been transmitted to PSA systems for Azure Reserved Instances (RI) and products supplied by external vendors. These dates may reflect the upcoming invoice period rather than the current one.Our team is actively working on a resolution and will implement a fix as quickly as possible. We will provide updates as progress is made and notify you once the correction has been fully deployed.

Thank you for your understanding and patience. If you have any questions or require assistance in the meantime, please do not hesitate to contact us.
Best regards,
The Sherweb Technical Support Team

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