Outage in Sherweb

Potential issue detected on our services

Resolved Minor

January 08, 2026 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

A possible issue affecting Billing Integrations services has been detected. Symptoms include: Synchronization to the PSA has been halted since yesterday, which means some events have not been pushed as expected.. Our team is actively working on a fix and is treating this with high priority. We will keep you updated on our progress and notify you as soon as the synchronization is fully restored. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb QuickBooks Desktop Sherweb Kaseya Sherweb ConnectWise Sherweb Tigerpaw Sherweb Autotask Sherweb QuickBooks Online Sherweb Billing Integrations

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Latest Updates ( sorted recent to last )

INFORMATIONAL 3 months ago - at 01/08/2026 02:16PM

A possible issue affecting Billing Integrations services has been detected. Symptoms include: Synchronization to the PSA has been halted since yesterday, which means some events have not been pushed as expected..
Our team is actively working on a fix and is treating this with high priority. We will keep you updated on our progress and notify you as soon as the synchronization is fully restored.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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