Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Sherweb

Billing Issue detected on AFI, ConnectSecure, HelpGhost, NordPass, NordStellar, H-Sase & Brainstorm.

Resolved Minor
July 06, 2026 - Started 11 days ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue affecting July 1st billing for the following products: AfiConnectSecureHelpGhostNordPassNordStellarH-SaseBrainstormImpact Level: Partial OutageWe’ve identified an issue affecting vendor invoicing for some customers billed on July 1st. Due to missing usage data from June, certain invoices may currently reflect lower-than-expected charges.Current Progress: Our team has identified the potential cause and is currently preparing to implement a fix.Next Update: We will continue to monitor the implementation and will provide our next update by 9am EDT on July 7th.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
INFORMATIONAL 11 days ago - at 07/06/2026 08:13PM



We are currently investigating an issue affecting July 1st billing for the following products: AfiConnectSecureHelpGhostNordPassNordStellarH-SaseBrainstormImpact Level: Partial OutageWe’ve identified an issue affecting vendor invoicing for some customers billed on July 1st. Due to missing usage data from June, certain invoices may currently reflect lower-than-expected charges.Current Progress: Our team has identified the potential cause and is currently preparing to implement a fix.Next Update: We will continue to monitor the implementation and will provide our next update by 9am EDT on July 7th.





INFORMATIONAL 10 days ago - at 07/07/2026 12:44PM

This is an
update regarding the ongoing disruption to AfiConnectSecureHelpGhostNordPassNordStellarH-SaseBrainstormImpact Level: Partial OutageCurrent
Progress: Our team has identified the potential cause and is actively preparing to implement a fix.No action is required on your part.A communication will be sent specifically to the impacted customers. At this moment, there's no action is required on your part.
Next Update: We will continue to monitor progress and provide our next update by 5pm EDT on 07-08-2026

INFORMATIONAL 9 days ago - at 07/08/2026 12:26PM

This is an update regarding the ongoing July 1st billing disruption for the following product:AfiConnectSecureHelpGhostNordPassNordStellarH-SaseBrainstormImpact Level: Partial OutageCurrent Progress: Our team has identified the potential cause and is actively preparing to implement a fix.A communication will be sent specifically to the impacted customers.At this moment, there's no action is required on your part.Next Update: We will continue to monitor progress and provide our next update by  5pm EDT on Jul 10th

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook