Outage in Sherweb

Update: Partial Outage - Cumulus

Resolved Minor

July 08, 2026 - Started 9 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue impacting Cumulus provisioning of Letsignit Impact Level: Partial OutageYou may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal.Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 9:00am EDT July 9th

Components affected

Sherweb Shopping Cart Sherweb MFA: SMS Sherweb Cumulus Portal Sherweb Billing API Sherweb API Sherweb MFA: Email Sherweb External Marketplace Services Sherweb LetsSignIt Sherweb General Sherweb Shopping API Sherweb Hosted Services

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Latest Updates ( sorted recent to last )

INFORMATIONAL 9 days ago - at 07/08/2026 09:40PM

We are currently investigating an issue impacting Cumulus provisioning of Letsignit
Impact Level: Partial OutageYou may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal.Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will provide our next update by 9:00am EDT July 9th

INFORMATIONAL 8 days ago - at 07/09/2026 12:59PM

This is an
update regarding the ongoing disruption to Cumulus provisioning of LetsignitImpact Level: Partial Outage
You may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal.Current
Progress: Our team is still investigating and working on
identifying the cause of the issue.
Next Update: We will continue to monitor the status of
service incident and will provide our next update by 9AM EDT July 10th

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