Update: Performance degraded - PSA billing integration

We are currently investigating an issue impacting our PSA billing Integration.




Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to our PSA billing integrationImpact Level: Performance DegradedYou may currently be experiencing discrepancies have been identified in the data sent to PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current Progress:  Our team is still investigating and working on identifying the cause of the issue.Next Update:  We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on Aug 3rd.

This is an update regarding the ongoing disruption to our PSA billing integrationImpact Level: Performance DegradedYou may currently be experiencing discrepancies have been identified in the data sent to PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current Progress:  Our team is still investigating and working on identifying the cause of the issue.Next Update:  We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on Aug 4th.

This is an update
regarding the ongoing disruption to our PSA billing integrationImpact Level: Performance Degraded
You may currently be experiencing discrepancies in the data sent to
the PSA billing integrations. In certain cases, this may result in unexpected
additional additions or contracts being created within connected PSA systems.
Partners reviewing and sending monthly invoices may be impacted by inaccurate
billing records and should perform additional validation before invoicing
customers.Current Progress: Our team has identified the potential
cause as it is the result of a combination change related to the recent
Microsoft price update and specific PSA configurations. Our team is currently
preparing a rollout that will automatically remove any duplicate entries
created in affected PSAs that would negatively impact the invoice.Next Update: We will continue to monitor the implementation and
will provide our next update by 14:30 EDT on Aug 4th.

This is an
update regarding the ongoing disruption to our PSA billing integration.Impact Level: Performance DegradedYou may currently be experiencing discrepancies in the data sent to the PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current
Progress: Our team is actively implementing a fix to address the issue
and restore full service. We are closely monitoring the changes as they are
applied.
Next Update: We will continue to monitor the fix implemented and
will provide our next update by 16:00 EDT on Aug 4th

This is an update regarding the ongoing disruption to our PSA billing integration.Impact Level: Performance DegradedYou may currently be experiencing discrepancies in the data sent to the PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.A notification will be sent to impacted partner with additional information once the fix will be applied Next Update: We will continue to monitor the fix implemented and will provide our next update by 9:00 EDT on Aug 5th

This is an update regarding the ongoing disruption to o


ur PSA billing integration.




Impact Level:




Performance Degraded





You may currently be experiencing discrepancies in the data sent to the PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.







Current Progress: Our team has completed the backend fix and is currently testing the solution. We actively monitoring the solution deployment to address the issue and restore full service.


A notification will be sent to impacted partner with additional information once the fix will be applied 








Next Update: We will continue to monitor the fix implemented and will provide our next update by 12
:00 EDT on Aug 5th

This is an update regarding the ongoing disruption to our PSA billing integration.Impact Level: Performance DegradedYou may currently be experiencing discrepancies in the data sent to the PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current Progress: Our team has successfully validated the backend solution and is currently deploying it in our production environment. We actively monitoring the deployment to address the issue and restore full service.A notification will be sent to impacted partner with additional information once the fix will be applied Next Update: We will continue to monitor the fix implemented and will provide our next update by 15 :00 EDT on Aug 5th

This is an update regarding the ongoing disruption to our PSA billing integration.Impact Level: Performance DegradedYou may currently be experiencing discrepancies in the data sent to the PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current Progress: Our team has successfully validated the backend solution and is currently deploying it in our production environment. The deployment of the solution is ongoing and we are actively monitoring the deployment to address the issue and restore full service.A notification will be sent to impacted partner with additional information once the fix will be applied Next Update: We will continue to monitor the fix implemented and will provide our next update by 20 :00 EDT on Aug 5th

This is an update regarding the ongoing disruption to our PSA billing integration.Impact Level: Performance DegradedYou may currently be experiencing discrepancies in the data sent to the PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers.Current Progress: Our team has successfully validated the backend solution and is currently deploying it in our production environment. The deployment of the solution is still ongoing and we are actively monitoring the deployment to address the issue and restore full service.A notification will be sent to impacted partner with additional information once the fix will be applied Next Update: We will continue to monitor the fix implemented and will provide our next update by 09:00 EDT on Aug 6th

This is an
update regarding the ongoing disruption to our PSA billing integration

Impact Level: Recovering
The deployment of the solution has been completed and erroneous data has been removed. However, in some instances data couldn't be removed if the billing was already process. We are preparing targeted communication to partner affected by the erroneous data that couldn't be removed.

Current
Progress:  Our Team has implemented the fix, and we are
monitoring the service closely to ensure stability and confirm that the issue
is fully resolved.


Next Update: We
will continue to monitor the fix implemented and will provide our next update
by  13:00 EDT on Aug 6.