Outage in ShipEngine

Canadian Union of Postal Workers Strike Updates

Resolved Minor
November 27, 2024 - Started 8 months ago - Lasted about 2 months
Official incident page

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Outage Details

Global Carrier Update
Effective January 15, 2025, Australia Post will resume full service to Canada and start accepting packages again. Starting January 15, 2025, you can create and print labels destined for Canada using your account. NZPost resumed full service to Canada and is now accepting mail and packages again. You can now create and print labels destined for Canada using your ShipEngine account. Effective Monday, December 30, 2025, Royal Mail resumed full service to Canada and is now accepting mail and packages again. You can now create and print labels destined for Canada using your ShipEngine account. Please remember that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time. GlobalPost: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations. More detailed information is available at the carrier websites below: USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page Royal Mail: https://www.royalmail.com/international-incident-bulletin GlobalPost: https://www.goglobalpost.com/blog/navigating-shipping-challenges-during-the-cupw-strike/ -------------------------------------------------------------------------------------------------------------------------------------------------------------
Canadian Carrier Update
Canada Post: Effective December 17, 2024, Canada Post resumed operations and will be accepting new mail and parcels on December 19, 2024. Starting December 19th, you can create and print Canada Post labels using your ShipStation account. https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2024-12-16-resuming-operations-important-information-for-customers UPS: Effective Monday, January 6, 2025, all UPS On-Call Pickup requests for Domestic Standard shipments in Canada are now available. Purolator: Effective Friday, January 3, 2025, Purolator has resumed full service across all available Canadian ZIP Codes and is now accepting packages for these destinations. GlobalPost: Effective, December 6, 2024, GlobalPost is temporarily unable to deliver to certain postal codes in Canada due to the CUPW strike, as GlobalPost's network relies on Canada Post for delivery to these destinations. Please visit GlobalPost’s blog for the list of impacted postal codes.: https://www.goglobalpost.com/blog/navigating-shipping-challenges-during-the-cupw-strike/ FedEx: No changes at this time. DHL Express: No changes at this time. Canpar: No changes at this time. Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time. -------------------------------------------------------------------------------------------------------------------------------------------------------------
U.S. Carrier Update
USPS: Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again. Starting Monday, January 6, 2025, you can create and print USPS labels destined for Canada using your ShipEngine account. Please note that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. GlobalPost: Effective, December 6, 2024, GlobalPost is temporarily unable to deliver to certain postal codes in Canada due to the CUPW strike, as GlobalPost's network relies on Canada Post for delivery to these destinations. Please reach out to our support teams for the list of impacted postal codes. GlobalPost continues to deliver shipments to Canada, excluding these specific destinations. Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.
Latest Updates ( sorted recent to last )
MONITORING 8 months ago - at 11/28/2024 02:56AM

Global Carrier Update
Effective January 15, 2025, Australia Post will resume full service to Canada and start accepting packages again. Starting January 15, 2025, you can create and print labels destined for Canada using your account.

NZPost resumed full service to Canada and is now accepting mail and packages again. You can now create and print labels destined for Canada using your ShipEngine account.

Effective Monday, December 30, 2025, Royal Mail resumed full service to Canada and is now accepting mail and packages again. You can now create and print labels destined for Canada using your ShipEngine account.

Please remember that due to the recent CUPW strike and accumulated backlog, shipments may experience delays.

Sendle:
Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

GlobalPost:
Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.


More detailed information is available at the carrier websites below:

USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates

NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending

Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

Royal Mail: https://www.royalmail.com/international-incident-bulletin

GlobalPost: https://www.goglobalpost.com/blog/navigating-shipping-challenges-during-the-cupw-strike/

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Canadian Carrier Update
Canada Post:
Effective December 17, 2024, Canada Post resumed operations and will be accepting new mail and parcels on December 19, 2024. Starting December 19th, you can create and print Canada Post labels using your ShipStation account.

https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2024-12-16-resuming-operations-important-information-for-customers

UPS:
Effective Monday, January 6, 2025, all UPS On-Call Pickup requests for Domestic Standard shipments in Canada are now available.

Purolator:
Effective Friday, January 3, 2025, Purolator has resumed full service across all available Canadian ZIP Codes and is now accepting packages for these destinations.

GlobalPost:
Effective, December 6, 2024, GlobalPost is temporarily unable to deliver to certain postal codes in Canada due to the CUPW strike, as GlobalPost's network relies on Canada Post for delivery to these destinations. Please visit GlobalPost’s blog for the list of impacted postal codes.: https://www.goglobalpost.com/blog/navigating-shipping-challenges-during-the-cupw-strike/

FedEx:
No changes at this time.

DHL Express:
No changes at this time.

Canpar:
No changes at this time.

Sendle:
Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

U.S. Carrier Update
USPS:
Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again. Starting Monday, January 6, 2025, you can create and print USPS labels destined for Canada using your ShipEngine account. Please note that due to the recent CUPW strike and accumulated backlog, shipments may experience delays.

GlobalPost:
Effective, December 6, 2024, GlobalPost is temporarily unable to deliver to certain postal codes in Canada due to the CUPW strike, as GlobalPost's network relies on Canada Post for delivery to these destinations. Please reach out to our support teams for the list of impacted postal codes. GlobalPost continues to deliver shipments to Canada, excluding these specific destinations.

Sendle:
Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

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