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Outage in ShipHero

Latency - Order Imports

Resolved Minor
May 13, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.
Components affected
ShipHero Stores

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/13/2025 10:54PM

This incident has been resolved.

INVESTIGATING 12 months ago - at 05/13/2025 10:03PM

We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.

INVESTIGATING 12 months ago - at 05/13/2025 09:20PM

We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.

Latest ShipHero outages

Shippo is down - about 1 month ago
DHL API Outage - 5 months ago
System outage - 5 months ago

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