Outage in ShipHero
Barcode scans not registering during picking process in the mobile app.
Resolved MinorIncident Report
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
Components affected
ShipHero API & MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/10/2026 04:21PM
The incident has been resolved.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
Thank you.
MONITORING
15 days ago - at 07/10/2026 03:56PM
A fix has been deployed to the Mobile App and we are Monitoring the results.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
IDENTIFIED
15 days ago - at 07/10/2026 03:47PM
The issue has been identified and we're currently implementing a fix.
INVESTIGATING
15 days ago - at 07/10/2026 03:33PM
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
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