Outage in ShipHero

TikTok - "Upgraded Shipping" feature issue.

Resolved Major
August 01, 2025 - Started 3 months ago - Lasted 11 days
Official incident page

Incident Report

We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.
Components affected
ShipHero Stores

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/12/2025 01:51PM

This incident has been resolved.

MONITORING 3 months ago - at 08/06/2025 08:56PM

ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.

INVESTIGATING 3 months ago - at 08/05/2025 09:19PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/05/2025 09:17PM

We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.

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