Outage in Shippo

DHL Express Label Failures for Canada – Temporary Service Suspension

Resolved Major

June 17, 2025 - Started 10 months ago - Lasted 15 days
Official incident page

Incident Report

DHL Express will temporarily suspend shipments to and from Canada starting June 20 Beginning Tuesday, June 17 at 6 pm PT, DHL Express will stop collecting shipments to and from Canada and will temporarily suspend shipping operations in Canada starting on Friday, June 20. Please note that if you attempt to purchase a DHL Express label for shipments to/from Canada after June 17 at 6 pm PT, the transaction will fail. We offer alternative carrier options–such as USPS and UPS–to keep your shipments moving.

Components affected

Shippo DHL Express

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/02/2025 06:49PM

DHL Express resumed service to Canada starting June 30

IDENTIFIED 10 months ago - at 06/17/2025 11:13PM

DHL Express will temporarily suspend shipments to and from Canada starting June 20
Beginning Tuesday, June 17 at 6 pm PT, DHL Express will stop collecting shipments to and from Canada and will temporarily suspend shipping operations in Canada starting on Friday, June 20.

Please note that if you attempt to purchase a DHL Express label for shipments to/from Canada after June 17 at 6 pm PT, the transaction will fail.
We offer alternative carrier options–such as USPS and UPS–to keep your shipments moving.

Latest Shippo outages

Elevated Error Rates Across Shippo Services - 5 days ago

Elevated error rate on Colissimo and La Poste's transaction service - 7 days ago

Observing Interruption in Receiving USPS Tracking Events - 9 days ago

Elevated error rate on Canada Post Shipment service - 10 days ago

Observing Interruption in Receiving USPS Tracking Events - 14 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook