Outage in Shippo

DHL Express Label Failures for Canada – Temporary Service Suspension

Resolved Major
June 17, 2025 - Started 4 months ago - Lasted 15 days
Official incident page

Incident Report

DHL Express will temporarily suspend shipments to and from Canada starting June 20 Beginning Tuesday, June 17 at 6 pm PT, DHL Express will stop collecting shipments to and from Canada and will temporarily suspend shipping operations in Canada starting on Friday, June 20. Please note that if you attempt to purchase a DHL Express label for shipments to/from Canada after June 17 at 6 pm PT, the transaction will fail. We offer alternative carrier options–such as USPS and UPS–to keep your shipments moving.
Components affected
Shippo DHL Express
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/02/2025 06:49PM

DHL Express resumed service to Canada starting June 30

IDENTIFIED 4 months ago - at 06/17/2025 11:13PM

DHL Express will temporarily suspend shipments to and from Canada starting June 20
Beginning Tuesday, June 17 at 6 pm PT, DHL Express will stop collecting shipments to and from Canada and will temporarily suspend shipping operations in Canada starting on Friday, June 20.

Please note that if you attempt to purchase a DHL Express label for shipments to/from Canada after June 17 at 6 pm PT, the transaction will fail.
We offer alternative carrier options–such as USPS and UPS–to keep your shipments moving.

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