Customers experienced intermittent failures with Deutsche Post label purchases, shipment creation, and tracking services through Shippo due to issues with Deutsche Post's upstream API. The incident affected only Deutsche Post services while other Shippo carriers remained operational. The issue was resolved after 3.6 hours of investigation and collaboration with Deutsche Post.
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This incident has been resolved.
Customers using Deutsche Post through Shippo may experience intermittent issues with label purchases, shipment creation, and tracking services. The issue originates upstream with Deutsche Post's API. Other Shippo services and carriers are not affected. We are actively working with Deutsche Post to investigate the issue and will provide updates as more information becomes available.
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