Outage in Shippo
Intermittent UPS rate quote and label failures
Resolved MajorIncident Report
Summary AI Generated
Shippo experienced a major incident where UPS authentication token renewal requests failed for 75 minutes starting at 16:30 UTC, causing intermittent failures in UPS rate quotes and label generation for affected accounts. Shippo engineering coordinated with UPS and reviewed internal token renewal patterns to identify and implement a fix. The incident was resolved after 3.5 hours of total duration.
As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/08/2026 08:11PM
This incident has been resolved.
MONITORING
6 days ago - at 05/08/2026 06:34PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 05/08/2026 04:46PM
As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.
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