Outage in Shippo

Email delivery delays affecting 2FA challenges

Resolved Minor

November 21, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

Some users may be unable to complete two-factor authentication (2FA) due to delayed delivery of verification emails.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/21/2025 08:09PM

This incident has been resolved.

MONITORING 4 months ago - at 11/21/2025 05:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 11/21/2025 03:09PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/21/2025 03:06PM

Some users may be unable to complete two-factor authentication (2FA) due to delayed delivery of verification emails.

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