Outage in Shippo

Elevated error rate on DHL E_Commerce Transaction

Resolved Major
December 10, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re seeing increased error rates for the Shipment and Transaction services with DHL E-Commerce. The carrier has confirmed they are investigating this major incident. We’re actively monitoring and will share further updates soon.
Components affected
Shippo DHL eCommerce

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/10/2025 06:08PM

This incident has been resolved.

MONITORING 13 days ago - at 12/10/2025 05:15PM

Carrier fixed the issue on their end service are back to operational.

INVESTIGATING 13 days ago - at 12/10/2025 04:57PM

We’re seeing increased error rates for the Shipment and Transaction services with DHL E-Commerce. The carrier has confirmed they are investigating this major incident. We’re actively monitoring and will share further updates soon.

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