Outage in Shippo
Elevated error rate on DHL E_Commerce Transaction
Resolved MajorIncident Report
We have detected an elevated error rate from DHL E_Commerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 12/11/2025 11:27AM
This incident has been resolved.
MONITORING
12 days ago - at 12/11/2025 11:06AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 12/11/2025 10:18AM
The carrier has confirmed they are investigating this major incident. We’re actively monitoring and will share further updates soon.
INVESTIGATING
12 days ago - at 12/11/2025 10:05AM
We have detected an elevated error rate from DHL E_Commerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
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