Outage in Shippo

Elevated error rate on Colissimo Tracking

Resolved Major
January 01, 2026 - Started 12 days ago - Lasted about 10 hours
Official incident page

Incident Report

We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 01/01/2026 03:57PM

This incident has been resolved.

INVESTIGATING 12 days ago - at 01/01/2026 07:56AM

Update from the carrier:
We are informing you that an incident occurred this morning starting at 3:30 AM , affecting all of our connected solutions. Our entire team is fully mobilized to restore service as quickly as possible. We thank you for your understanding and apologize for any inconvenience caused.

INVESTIGATING 12 days ago - at 01/01/2026 06:03AM

We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

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