Outage in Shippo

Elevated error rate on Canada post Transaction

Resolved Major
January 11, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

We have detected an elevated error rate from canada post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.
Components affected
Shippo Canada Post

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/11/2026 08:46PM

This incident has been resolved.

MONITORING 1 day ago - at 01/11/2026 08:24PM

Canada Post has implemented the fix we started seeing the recovery and we are monitoring the service for a while

IDENTIFIED 1 day ago - at 01/11/2026 07:25PM

Canada Post has confirmed that this issue is on their end. Their engineering team is actively working on a fix, with an ETA of 4:00 PM EST.

We will continue to monitor the situation and share updates as they become available.

INVESTIGATING 1 day ago - at 01/11/2026 07:25PM

We have detected an elevated error rate from canada post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.

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