Outage in Shippo

Degraded Rate Retrieval for Multiple Carriers

Resolved Minor

February 02, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where some customers may experience difficulties retrieving shipping rates from UPS, Royal Mail (SF), FedEx, and USPS. During this time, rate requests may fail or return incomplete results. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available.

Components affected

Shippo USPS Shippo FedEx Shippo UPS

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 02/02/2026 11:25PM

This incident has been resolved.

MONITORING 8 days ago - at 02/02/2026 10:25PM

Our team is seeing that the issue has been resolved. We’re continuing to monitor on our end.

INVESTIGATING 8 days ago - at 02/02/2026 10:07PM

We are currently investigating an issue where some customers may experience difficulties retrieving shipping rates from UPS, Royal Mail (SF), FedEx, and USPS. During this time, rate requests may fail or return incomplete results.

Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available.

Latest Shippo outages

Elevated error rate on Deutsche Post Tracking and Transaction - 3 days ago

Elevated error rate on USPS Tracking - 6 days ago

Elevated error rate on Deutsche Post Tracking - 9 days ago

Elevated error rate on FedEx Tracking API - 12 days ago

Elevated error rate on FedEx API services - 12 days ago

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