Outage in Shippo
Elevated error rate on ONTRAC Transaction API Service
Resolved MinorIncident Report
Summary AI Generated
Shippo experienced an elevated error rate on the OnTrac Transaction API due to a carrier-side system outage, causing delayed transaction updates for OnTrac shipments. The issue was identified as originating from OnTrac's systems, with their engineering team working on the resolution. The incident was resolved after 1.1 hours once the carrier's API was restored.
We have detected an elevated error rate from ONTRAC Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Transaction updates may be delayed but will be sent once the carrier’s API is restored
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/05/2026 03:43PM
This incident has been resolved.
IDENTIFIED
5 days ago - at 03/05/2026 03:20PM
The issue affecting OnTrac transaction updates has been identified as a carrier-side system outage. The OnTrac Engineering Team is actively working to resolve the issue. We will provide further updates as they become available.
INVESTIGATING
5 days ago - at 03/05/2026 02:38PM
We have detected an elevated error rate from ONTRAC Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Transaction updates may be delayed but will be sent once the carrier’s API is restored
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