Outage in Shippo

Elevated error rate on Canada Post Tracking API

Resolved Major

March 17, 2026 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Shippo experienced elevated error rates on the Canada Post Tracking API for 27.4 hours, affecting Canada Post tracking functionality. The team contacted the carrier to address the issue and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.

We have detected an elevated error rate from the Canada_Post Tracking API. Our team has contacted the carrier and we are monitoring the situation

Components affected

Shippo Canada Post

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/18/2026 07:48PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/18/2026 11:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/17/2026 05:21PM

We are currently investigating this issue.

MONITORING about 1 month ago - at 03/17/2026 04:37PM

We are currently investigating this issue.

INVESTIGATING about 1 month ago - at 03/17/2026 04:26PM

We have detected an elevated error rate from the Canada_Post Tracking API. Our team has contacted the carrier and we are monitoring the situation

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