Outage in Shippo
Degraded performance on Australia Post Tracking
Resolved MinorIncident Report
Summary AI Generated
Shippo experienced degraded performance with Australia Post tracking due to connection issues between their service provider and Australia Post's tracking system. The incident caused incomplete or delayed tracking updates for some shipments, though actual shipment movement and delivery were not affected. The issue was resolved after 90.8 hours when a fix was deployed and service returned to normal operations.
We’ve been informed by our service provider that they are currently experiencing a decline in their connection to Australia Post’s tracking system, which may result in fewer tracking updates or delayed tracking events for some shipments.
During this time, some shipments may display incomplete or delayed tracking updates. This issue is limited to tracking visibility and does not impact shipment movement or delivery with Australia Post.
The carrier is actively investigating and working on a resolution. We will continue to monitor the situation and provide updates as they become available.
Components affected
Shippo Australia PostTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/06/2026 04:00PM
Fix has been deployed and the service back to operational
IDENTIFIED
21 days ago - at 04/05/2026 05:42AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 04/02/2026 09:11PM
We’ve been informed by our service provider that they are currently experiencing a decline in their connection to Australia Post’s tracking system, which may result in fewer tracking updates or delayed tracking events for some shipments.
During this time, some shipments may display incomplete or delayed tracking updates. This issue is limited to tracking visibility and does not impact shipment movement or delivery with Australia Post.
The carrier is actively investigating and working on a resolution. We will continue to monitor the situation and provide updates as they become available.
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