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Outage in Shippo

Elevated error rate on Colissimo and La Poste's transaction service

Resolved Major
April 14, 2026 - Started about 15 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Shippo experienced elevated error rates on La Poste and Colissimo's transaction service due to a carrier-side outage, which affected label generation functionality. The incident lasted 1.3 hours before the carrier's service was restored and error rates returned to normal levels. The service is now fully operational.

We are experiencing elevated error rate on La Poste and Colissimo's  transaction service and it is affecting Label Generation. The carrier appears to be experiencing an outage on their side. We've reached out to them asking for an ETA and actively monitoring the status of these issues and will keep you posted on this.

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 04/14/2026 10:01PM

The error rate has decreased. The carrier’s status is green, and the service is fully operational.

INVESTIGATING about 15 hours ago - at 04/14/2026 08:44PM

We are experiencing elevated error rate on La Poste and Colissimo's  transaction service and it is affecting Label Generation. The carrier appears to be experiencing an outage on their side. We've reached out to them asking for an ETA and actively monitoring the status of these issues and will keep you posted on this.

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