Outage in Shippo
Royal Mail InterSoft Tracking Degradation (Third-Party Issue)
Resolved MinorIncident Report
Summary AI Generated
Shippo experienced degraded tracking updates for Royal Mail InterSoft shipments due to a third-party provider issue, resulting in delayed or unreliable tracking information for customers. The incident lasted approximately 14 days while their partner worked on a resolution. A fix was implemented and monitored before the issue was fully resolved.
We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.
Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/18/2026 04:54PM
This incident has been resolved.
MONITORING
24 days ago - at 05/14/2026 06:38PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 05/04/2026 08:48PM
We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.
Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.
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