Outage in Shippo
Investigating Elevated UPS API Errors
Resolved MinorIncident Report
Summary AI Generated
Shippo experienced elevated errors from UPS APIs that caused intermittent failures and delays when customers tried to generate UPS shipping rates and purchase UPS labels. The UPS service unavailability affected multiple UPS-related functions within Shippo's platform. The issue was resolved after 1.3 hours following implementation of a fix and monitoring period.
We are currently investigating an issue affecting UPS services. We have observed an elevated number of errors from UPS APIs, including service unavailability affecting multiple services. Customers may experience delays or intermittent failures when generating UPS rates and purchasing UPS labels
Our team is actively investigating and monitoring the situation. We will provide updates as more information becomes available
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/11/2026 10:27PM
This incident has been resolved.
MONITORING
4 days ago - at 06/11/2026 09:56PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 06/11/2026 09:13PM
We are currently investigating an issue affecting UPS services. We have observed an elevated number of errors from UPS APIs, including service unavailability affecting multiple services. Customers may experience delays or intermittent failures when generating UPS rates and purchasing UPS labels
Our team is actively investigating and monitoring the situation. We will provide updates as more information becomes available
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