Outage in Shippo
Elevated error rate on lasership Transaction API
Resolved MajorIncident Report
Summary AI Generated
Shippo experienced a ~3-hour major incident caused by an unplanned outage on LaserShip's end, resulting in elevated error rates on the LaserShip Transaction API and making label generation unavailable. Shippo engaged the carrier, whose IT team resolved the underlying issue. Service was fully restored at 16:37 UTC on August 13, 2026.
We have detected an elevated error rate from lasership Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Components affected
Shippo LasershipTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/13/2026 04:37PM
Issue has been fully resolved and service back to operational.
MONITORING
2 days ago - at 08/13/2026 04:10PM
Carrier confirmed its unplanned outage on their end and their IT team working on the fix , we started seeing the recovery so keeping this in a monitoring state
INVESTIGATING
2 days ago - at 08/13/2026 01:47PM
We have detected an elevated error rate from lasership Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
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