Outage in Shippo
Elevated error rate on ontrac Transaction API
Resolved MajorIncident Report
Summary AI Generated
Shippo experienced an elevated error rate with the OnTrac Transaction API, making label generation unavailable for affected users. The team contacted OnTrac and monitored the situation while the carrier's API was down. The incident lasted approximately 48 minutes before being fully resolved.
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Components affected
Shippo OnTracTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/13/2026 06:53PM
This incident has been resolved.
INVESTIGATING
1 day ago - at 08/13/2026 06:07PM
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
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