Outage in Shippo
OnTrac Service Degradation
Resolved MajorIncident Report
Summary AI Generated
**OnTrac Service Degradation** lasted approximately 1.1 hours, during which elevated error rates on OnTrac's Shipment API caused rate quotes to be unavailable and label generation to fail. Shippo engaged OnTrac directly while monitoring the situation. The incident was fully resolved within the same timeframe.
Hi Team, we are currently observing an elevated error rate on OnTrac's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
Components affected
Shippo OnTracTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/31/2026 05:20AM
This incident has been resolved.
INVESTIGATING
1 day ago - at 10/31/2026 04:21AM
Hi Team, we are currently observing an elevated error rate on OnTrac's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
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