Outage in ShipStation

Performance and Login issues

Resolved Minor
July 25, 2023 - Started about 2 years ago - Lasted 35 minutes
Official incident page

Incident Report

Hi there! ShipStation is currently experiencing performance-related issues that may be causing slowness or affecting the ability to log in and access different pages for merchants on a certain server. We are aware of the impact this has on you, and we are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!
Components affected
ShipStation

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/25/2023 05:30PM

Thank you for your patience throughout this issue. Our engineers have resolved the server issues impacting abilities to log in and navigate ShipStation! Please contact our support team if you are still experiencing related issues.

MONITORING about 2 years ago - at 07/25/2023 05:18PM

Thank you for your patience with us as we work to resolve this issue. Our engineers are still working on this, and we will update you as more information becomes available.

INVESTIGATING about 2 years ago - at 07/25/2023 04:57PM

Hi there! ShipStation is currently experiencing performance-related issues that may be causing slowness or affecting the ability to log in and access different pages for merchants on a certain server. We are aware of the impact this has on you, and we are working to identify the issue!

We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!

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