Outage in ShipStation

Errors creating UPS labels

Resolved Major
September 13, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Hey there! Our team is aware of the current issue that is impacting merchants' ability to create UPS labels due to the error "Invalid Authentication Information". We are currently investigating this issue and working on a resolution. As soon as we have any updates we will share them here. Thank you for your patience!
Components affected
ShipStation UPS
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 09/13/2023 04:18PM

Thanks for your patience! UPS has confirmed this issue has been resolved. If you continue to see any disruptions please contact our support team and they will be happy to help!

IDENTIFIED almost 2 years ago - at 09/13/2023 03:33PM

Appreciate your continued patience! Our team is working with UPS to resolve this issue. If we have any information we will provide those updates here.

INVESTIGATING almost 2 years ago - at 09/13/2023 02:26PM

Hey there! Our team is aware of the current issue that is impacting merchants' ability to create UPS labels due to the error "Invalid Authentication Information". We are currently investigating this issue and working on a resolution. As soon as we have any updates we will share them here. Thank you for your patience!

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