Outage in ShipStation

Royal Mail Timeouts

Resolved Minor
May 16, 2025 - Started about 15 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

Royal Mail is currently experiencing timeouts on label creation and we are reaching out to confirm the status of the issue.
Components affected
ShipStation Royal Mail
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 05/16/2025 02:38PM

This incident has been resolved.

MONITORING about 11 hours ago - at 05/16/2025 12:50PM

The timeout errors returned from Royal Mail's API are subsiding and we are monitoring for full resolution. Thank you for your patience!

INVESTIGATING about 15 hours ago - at 05/16/2025 09:08AM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 05/16/2025 09:06AM

Royal Mail is currently experiencing timeouts on label creation and we are reaching out to confirm the status of the issue.

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